Terms of service
Terms of Service
Overview
By placing an order through our website, you agree to the following terms and conditions. Please read them carefully before making a purchase.
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Products
Our products are handmade and created to order. Because of this, slight variations in colour, texture, or finish may occur, making each item unique.
We make every effort to display product images and descriptions accurately, however colours may vary slightly depending on screen settings and lighting.
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Pricing and Payment
All prices are listed in GBP (£).
Payment must be completed at checkout before orders are processed or dispatched.
We reserve the right to change prices at any time without prior notice.
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Order Processing
Orders are usually prepared and dispatched within 1–3 business days.
Larger or custom orders may require additional processing time. During busy periods, handmade production may take up to 1 week or longer before dispatch.
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Shipping
Delivery time estimates are provided for guidance only and are not guaranteed.
We are not responsible for delays caused by postal services, customs processing, weather conditions, or other circumstances outside our control.
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Returns and Refunds
Customers may return eligible items within 14 days of receiving their order.
Returned items must be unused and in their original condition.
Customers are responsible for return shipping costs unless the item is faulty or damaged.
Please refer to our Returns Policy for full details.
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Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery and provide photographs of:
the damaged item;
the packaging;
and any visible shipping damage.
We may offer a replacement or partial refund depending on the situation.
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Intellectual Property
All images, product designs, descriptions, and content on this website remain the property of the store owner and may not be copied or reproduced without permission.
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Contact Information
For any questions regarding these Terms of Service, please contact us at: